Frequently asked questions.

Create an account, request a quote for your route, complete sender/recipient/package details, and submit a booking. The booking is confirmed only after the database saves it.

Delivery estimates are route-specific and only displayed when configured by an administrator. Confirmed windows depend on the selected service and operational conditions.

Approved routes use configured base prices, included weight, additional kilogram charges, dimensional-weight divisor, insurance fees, and surcharges. Unsupported routes require manual quotation.

International services are offered only for destinations and routes enabled by the operating company. Customs documents and item restrictions may apply.

Enter the shipment reference or waybill on the tracking page. Public tracking shows limited route and event information, never personal addresses or contact details.

Select pickup during booking. Availability depends on the route and must be confirmed by the operating team.

Use durable packaging appropriate to the contents, secure internal movement, and include accurate item descriptions and dimensions. Special handling should be declared during booking.

Restrictions vary by law, route, and carrier. Review the general prohibited items page and confirm current rules before sending.

Use the shipment reference to contact the support team. Claim coverage, evidence requirements, and response timelines depend on the final operating terms.

Supported payment methods will be shown at checkout after the operating company selects and configures a provider. A payment is marked paid only after server-side verification.